«La provincia ti dà una visione di personaggi più dettagliata. Sono più in passerella i personaggi, tu li vedi meglio e puoi raccontarli meglio. Poi la provincia ha anche i suoi… i suoi ritmi… ha anche le sue difficoltà che però se tu le sai amministrare, le sue difficoltà, dico ad affrontare la lingua ufficiale. La lingua del provinciale è la lingua imbastardita dei dialetti però i dialetti qualche cosa ti possono dare, ti possono risvegliare, imbarazzandoti, mettendoti sotto torchio quando devi parlare in italiano, però facendoti magari reagire… Poi la provincia, in fondo è la tua culla, quindi la conosci anche un po’ meglio di certe altre cose, quindi c’è anche una certa tenerezza ogni tanto se ci torni col pensiero, specialmente nel paesaggio. Io mi picco un po’ di essere uno dei pochi scrittori, canzonettisti, di paesaggio. Il paesaggio viene affrontato di rado nella canzone, è chiaro che io racconto quel paesaggio che conosco meglio, di cui conosco poi i segreti, i profumi…»
(Paolo Conte, cantautore)
Non siamo riusciti a restare indifferenti a queste parole. Quando ci ritroviamo a ripensare alle nostre strade, alle nostre piazze e più in generale alle nostre vite non possiamo che immedesimarci con le emozioni descritte da Paolo Conte. E quindi anche noi abbiamo deciso di partire o ripartire (dipende dai punti di vista) dai “nostri” paesaggi, di cui conosciamo i segreti ed i profumi, le trappole e gli orgasmi più puri.
“Scarpesciuote”: Per la nuova avventura abbiamo scelto il nome di “Scarpesciuote”. Si definisce scarpe sciolte colui che si muove all’interno di un dato contesto con una fortissima dose di improvvisazione e proprio a causa di ciò rischia costantemente di cadere ed inciampare nelle diverse situazioni in cui viene a trovarsi. Giocando un poco con gli elementi uno scarpe sciuote potrebbe essere anche chi ogni giorno deve lottare quotidianamente nel mondo lavorativo, sociale, culturale perché si trova ad essere identificato come un improvvisato per comodità altrui, per convenienza o per ragioni sociali, culturali e politiche.

Ogni settimana ragioneremo e scriveremo su di un tema unico grazie alle testimonianze di alcuni dei più attenti osservatori di questa realtà. Le sezioni che potrete trovare sul blog saranno diverse- e speriamo sempre in aggiornamento- e, in attesa di ulteriori volontari, saranno curate da: Andrea Famiglietti, Antonio Lepore, Andrea Cerrito, Francesca Baciarelli, Lorenza Melillo, Roberto Ciarnelli e Maria Rosaria Francese.
La tematica di questa settimana sarà fondamentale per qualsiasi discorso futuro, ovvero vivere la città. In questi mesi, abbiamo avuto l’opportunità di riflettere tantissimo sul modo in cui abbiamo vissuto la città e gli spazi ad essa collegati, ma anche su quali scenari futuri che avremmo potuto immaginare. Discuteremo di città con Andrea Cerrito, che approfondirà l’aspetto psicologico che lega le persone al modo di vivere ed intendere la città; ripercorreremo i passi di Francesca Baciarelli con la sua “Play”, 5 pezzi legati da quest’unica tematica; seguiremo Lorenza Melillo con il suo obiettivo in giro per l’Irpinia e ritorneremo alla strada di casa con le illustrazioni di Mr. Francese, non senza aver prima bevuto un caffè con Roberto Ciarnelli. In ultimo- si spera non di importanza- leggeremo il punto di vista di Andrea Famiglietti ed i brevi racconti di Antonio Lepore (che si occuperà anche della sezione “Abbecedario di provincia).
Autori: Antonio Lepore e Andrea Famiglietti.
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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable but
reliable service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there
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More Opportunities to Grow the Business
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way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
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1. Helpware
Helpware started in 2015 with the initial goal of providing support to startup companies.
Over the years, the company has grown big and is confident enough to provide both
enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support,
Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT Support, Content
Moderation, CX Consulting Services, Back Office Support,
Data Labeling, Digital Marketing Solutions, and Cyber
Security. The company provides only dedicated agents, in-house training,
and equipment to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the
US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive
to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to
look for either option separately.
Helpware’s focused on developing its people and their skills
and it pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was one of the first BPOs
to open multiple locations. In 2021, the Sitel Group acquired Sykes to widen its reach
and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services,
with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services: outsourcing,
customer experience, service to sales, digital
transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’
home countries.
The company is well-versed in matters concerning
data privacy. Specifically, Sykes follows various privacy guidelines,
including HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a
personal touch to customer care. The company is now Europe’s
number-one customer support outsourcing company, providing bespoke customer experience solutions to clients
around the world. In addition, its contact center operation locations include the UK,
Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center,
so location and time zone differences aren’t as
pronounced as operations in Asia and South America.
Companies that outsource customer service to
Ascensos value the fact that it supports diversity and
inclusivity among staff while focusing on promoting happiness as
a key asset among its workforce.
Although there aren’t any published pricing rates, instead,
Ascensos will individually respond to requests for quotes, the prices
of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established
leader in solution design, business optimization strategies, and front-office customer support.
It also offers back-office services such as finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,000 agents speaking over
265 languages and deservedly belongs to a league of good customer service companies.
You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing
agencies that offer customer care and customer experience (CX) solutions to some of today’s major global
brands. In addition, the company offers contact center
and BPO services, omnichannel and multilingual support,
software development, CX innovation, quality assurance (QA),
and infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and
the Caribbean.
The company also prides itself on its ability to
help clients resolve major CX and employee experience (EX) pain points
and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s
capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team,
InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences
that reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support
services. The company employs native English contact center agents with
experience in multiple industries. Skycom also offers a full range
of services, including business process outsourcing, telemarketing and sales, customer support,
and healthcare. With more than 15 years of experience,
Skycom also employs over 2,000 workers assigned to 35 clients in five
countries.
Pros:
Nearshore operations mean fewer problems dealing with
time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities,
IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer
psychology. This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to
defuse any tension and lead the customer into a more
positive mindset. Starting with four employees in 2004,
Integra currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email, live chat, or social
media.
Pros:
Integra offers some of the most cost-effective solutions in the
industry.
Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions
for brands all over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual
customer service to industries such as technology, media, communications, eCommerce, financial
technology, travel, hospitality, automotive, healthcare,
and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support
services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable
initiative called “Telus Days of Giving.” In particular, the company
taps 225,000 volunteers from its offices to complete various service projects across its many host
countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing
services across the USA. It employs more than 60,000 remote
agents in the U.S., Canada, and the United Kingdom. Unlike a traditional BPO, Arise utilizes a
network of service partners to provide the needed customer service
experiences. In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact
center service total costs, which is why clients want
to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents
or files sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA,
and others.
Arise also focuses its employment on local talent, hiring residents
of the U.S., UK, and Canada. This means stable
employment for the company and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your
choice. For instance, some customer service outsource companies on our list might command a pricing structure
higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound
callers who can close deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that
utilizes modern technology throughout the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best talent, but also
the best equipment and training to prepare them.
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https://www.helpware.ctop 10 philippines call center companies to
partner over the past decade the outsourcing sector in the philippines has experienced
noticeable growth by partnering with top philippines call center
companies both local and foreign businesses
can reap written by cassy bayona tuesday jul 04 table of contents over the past decade the outsourcing sector in the philippines has experienced noticeable
growth by partnering with top philippines call center companies
both local and foreign businesses can reap numerous benefits these
include access to a highly skilled talent pool cost-effective solutions and
a safe and reliable environment for data protection and fostering business
growth due to the philippine economic zone authority
the country continues to welcome a huge flow of investments to develop its well-known it-bpo sector with superior call center services sixteen years have passed since the outsourcing industry was
in its infancy in the philippines today it s a coveted profession among the younger generation with over one
million filipinos now working in call centers
and other outsourcing businesses predominantly catering to american companies it
has become a major source of employment in the country why philippines call center
outsourcing can save your business time and money the philippines
accounts for a significant share of the global bpo market comprising 10-15 of it with a national
workforce of around 1 3 million employees the country has established
itself as a major player in the outsourcing industry that contributes an estimated 30 billion to the philippine economy every year these statistics show the country s
great potential in terms of its highly-motivated and skilled people supporting government efforts business-oriented time zone and great technical capabilities philippines call center outsourcing can significantly enhance the
value of your business threefold if you re looking to
enhance your customer service quality or reduce your costs enlisting
the services of call center agents from the philippines may be just the solution you need filipino workers admirable work ethics
resilience and positive attitudes along with their culture of hospitality
empathy and patience make them valuable assets for a successful outsourcing partnership
modern philippines call center companies are now utilizing
digital tools and communication technology to demonstrate their flexibility
and scalability as innovative technologies for customer support continue to improve bpo service providers in the
philippines can facilitate further growth and scalability for many european and american companies in versatile industries the country s strong outsourcing track
record is a testament to its capabilities and it is poised to capture an even larger share of the global bpo market top 10 call center companies in the
philippines you should know about top bpo companies in the philippines cater to customers across various business verticals such as it energy finance healthcare real estate etc with a multitude of outsourcing options available it can be mind-boggling
to make an eligible choice but do not worry here you will find 10 well-established and experienced call center companies in the philippines we have selected for your business needs helpware
the company has been a trusted service partner to versatile businesses
since 2015 making the list of the best 100 companies that showed steady growth over
the last year a technology-focused americal bpo provider that has offices in the philippines cebu and manila mexico germany africa and many other locations
and continues to expand helpware as a top call center in the philippines tailors customized teams of specialists for different businesses the company s core areas of expertise encompass a
wide range of bpo services starting from seamless omnichannel
customer support and technical assistance to delivering robust it support and ensuring meticulous content
moderation helpware s capabilities also extend to
data annotation efficient data entry reliable helpdesk solutions
and comprehensive back-office support discover these cost-effective cs services available when outsourcing call center philippines key features incorporates special training programs
for the filipino talent pool to develop their technical and
customer service skills growths high-performance culture through all multinational cs
departments the more dedicated and encouraged cs representatives are
the more satisfied and loyal your customers will be successfully applies ai solutions
under human control to enhance data capabilities
and improve business operations helpware has the taskware data labeling service platform to deliver the report that will foster your business 24 7 customer philippines establishing its operations in the philippines in 2006 24 7
swiftly rose to become a leading bpo powerhouse by 2013 with
strategically located centers in the bustling metro manila region the company boasts a formidable workforce exceeding
3 000 skilled professionals renowned for serving
fortune 500 clients across various industries including telecommunications and retail 24 7 leverages a potent combination of outsourced talent
and cutting-edge ai-powered contact center solutions this powerful fusion enables clients to deliver unparalleled customer experiences that set them apart
in the market giving businesses more opportunities to grow when they outsource call center philippines key features actively integrates tech innovations
offering its 24 7 ai engagement cloud an integrated platform that harmoniously blends chat
messaging and voice channels provides comprehensive training
solutions to enhance the skills of customer support representatives ensuring a well-rounded and capable team apex
a distinguished company that maintains a strong and consistent growth trajectory boasting
over six strategically positioned locations in the us philippines and mexico with a highly skilled and trained workforce apex continually enhances
productivity and ensures the delivery of top-notch call center
philippines outsourcing services receiving accolades for its excellence apex
stands as an award-winning company holding an a rating with bbb committed
to stringent security measures apex maintains
pci and hipaa compliance while adhering to iq net and soc2 standards by leveraging state-of-the-art onshore and nearshore facilities the company consistently delivers exceptional solutions key features has robust security measures
by adhering to standardized security practices and requirements the company ensures the protection of sensitive data and maintains confidentiality
recruits and develops niche specialists who possess
the specific skills and expertise required for various projects or industries understands the importance of budget and time constraints
offering flexible solutions that align with client
s financial plans and project timelines teleperformance philippines inc teleperformance a renowned french multinational corporation initiated its operations
in outsourcing customer service philippines back in 1996
quickly establishing itself as a leading provider of exceptional customer experience services with an extensive workforce
of over 45 000 employees stationed across 22 centers in manila antipolo baguio bacolod cebu and more teleperformance philippines stands as a growing industry player on a global scale teleperformance serves clients from over 160 countries catering
to a diverse range of needs the company s forte lies in delivering
specialized digitally-powered business services tailored to meet the evolving demands of modern customers and businesses key features achieves digital transformation by using cutting-edge
technologies such as analytics automation and cloud
computing provides a wide range of versatile cs offerings including voice and
chat-based customer care technical support sales marketing language translation services comprehensive back-office operations and more sixeleven founded in 2005 with a modest workforce six-eleven emerged as one
of the top call center companies in the philippines with more than 3000 employees driven by a solution-oriented approach the company
s contact centers are meticulously crafted to provide exceptional resolutions
to its esteemed clientele six eleven thrives on the
principle of establishing clear objectives for outsourced projects ensuring
efficient accomplishment of targets with an unwavering dedication to surpassing goals the company gains a competitive advantage
over its industry counterparts key features provides controlled
working environment-based inbound and outbound solutions catering to
diverse industry verticals boasts a team of highly innovative
and proven experts excelling in sales marketing and customer support and delivering unmatched
expertise and cutting-edge solutions fusion bpo with 33 years of industry expertise fusion bpo services
group is a global leader in call center outsourcing serving over 300 businesses worldwide fusion offers comprehensive call center services in 40
languages across 14 countries and 27 locations with offices in the
us philippines india canada colombia and several other countries fusion is a trusted partner for businesses seeking exceptional bpo
solutions fusion s extensive range of services encompasses diverse customer support solutions and inbound support including philippines outbound call center assistance answering services and lead generation services
catering to various industry verticals such as healthcare bfsi telecom utility edtech startups technology travel
and more fusion provides customized solutions to meet specific business needs key features has hipaa-compliant healthcare
call center can help you reduce your aht by 15 and grow your core
business with the available services unity communications experience seamless global coverage with usa-based international bpo
with strategically located centers in the us philippines mexico and costa rica theyom/blog/top-10-philippines-call-center-companies-to-partner
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